Customer Feedback

As a company devoted to Financial Services, it is imperative to have quick and reliable IT servicing. We have used Software into Action's IT services for the past 5 years and have found them to be efficient and exceptionally knowledgeable in many software applications which are specific to the Financial Services industry.

They have also proved useful for on-site support, ensuring our IT needs are met during the period when we changed office location. We have frequent contact with their helpline and off-site maintenance staff and our IT problems are usually solved within minutes. It is the level of assistance we now take for granted and expect from any other IT company!

All the team at Software into Action are very friendly and helpful. Any of our queries or problems are dealt with in a fast and efficient manner and they always aim to resolve any issues as promptly as possible to ensure the smooth running of our business. They explain any problems in "plain English" and don't use IT jargon, which is very useful as we are not very technically minded. We rely on them for all our computing and technical queries and would not hesitate to recommend them.

Your staff have been brilliant with changing passwords etc and technical problems we had and I would recommend your services to all clients and my suppliers.

I have no hesitation in thoroughly recommending Software into Action Ltd. Having looked to other IT support services in the past, and been let down on numerous occasions, SiA set up all our systems a number of years ago and has since offered excellent continuous support. They took time to understand our initial needs and have adapted our systems according to our ever-changing circumstances. Their staff are reliable, helpful, friendly and easy to communicate with. As a firm of IFAs we find their expertise in industry specific software has been invaluable.

We were spending an increasing amount of non-productive time with computer problems, software issues and the like. We were recommended to Software into Action by another Independent Financial Adviser. Unusually, in our experience, Software into Action is experienced in running computer systems for IFAs, for example including the intricacies of running the 1st Database. Since leasing computers from Software into Action, we now have a rock-solid back up regime, if disaster strikes we would be up and running very quickly and we now utilise remote working.

We would recommend that any IFA firm who wants to be set free of the burden of running their computers should speak to Software into Action.

In these exceptionally uncertain economic times, running your own business has never been harder, but the importance of being able to rely on a pro-active, helpful, friendly and understanding IT support provider is often overlooked or understated. Software into Action are genuinely integral to the success of my business.

When things are running smoothly, we often forget about the hard work they do in the background, but when emergencies do arise - they are there, with minimal fuss or disruption, to get us back on track!

We have been a client of SiA since our Company was founded in 2002. They have provided the IT support and services that we needed to grow into the UK's premier legal consultancy. SiA provide us with a range of services including advice on computer hardware, customised software, database design, maintenance and technical expertise.