Software into Action

Software into Action Ltd Terms and Conditions

  • All goods remain the property of Software into Action Ltd until paid in full.
  • Our Payment terms are strictly 30 days from date of invoice.
  • Deposits or advance payment for hardware may be required.
  • Hardware costs do not include installation and configuration.
  • Where a site visit is required a minimum of 1 hour is applicable.
  • An estimate of the time required will be given upon request.
  • Although it is not our standard practice to invoice for telephone support, we reserve the right to charge for lengthy calls at our discretion.
  • Remote dial-in support is charged at our usual rate.
  • Installation related Software problems will be resolved free of charge. Problems caused by user intervention or 3rd Parties will be resolved at our normal hourly rate.
  • We will accept your word with regards to product licensing unless you ask us to investigate your position. No responsibility for the use of unlicensed software can be taken by Software into Action Ltd.
  • Our business hours are 9am to 5pm Monday to Friday. We will always strive to have a consultant available via the telephone during these hours, although this cannot be guaranteed. We are often available outside of these hours but calls will be taken at the consultant's discretion.
  • We are not responsible for your data.

Software into Action Ltd Privacy Policy

Our contact details

Name: Software into Action Ltd

Address: 105c Trent Boulevard, West Bridgford, Nottingham, NG2 5BN

Phone Number:  0115 8240000

E-mail:  contact@softwareintoaction.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Appropriate Addresses
  • Email Addresses
  • DDI and Mobile Number
  • User Account Details
  • Passwords
  • Working Hours
  • Details of the equipment you use in conjunction with our services
  • Details of the software you use in conjunction with our services
  • Details of any technical support queries
  • Details of contract terms and values
  • Other documentation you share with us
  • Details of products and services provided to our clients directly by 3rd parties (relevant to IT infrastructure)

Our work allows us access to your other data through installation, configuration or repair of your IT equipment. This can include but is not limited to servers, desktops, laptops, smart phones, tablets, hard drives, flash cards and cloud-based systems.

All SIA employees are bound by a confidentially agreement:

This agreement states:

  • Any data we have access to is to be used for the sole purpose of performing our employment duties and nothing more.
  • All necessary steps are taken to ensure that this data is safeguarded and secured at all times.
  • We at SiA take it upon ourselves to keep any information (in all forms) relating to the nature of the client secret and confidential from everyone who does not need to know it.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you.

We also generate personal information, such as login details and passwords.

We may receive personal information indirectly, from the following sources in the following scenarios:

  • Online services that you give us access to, such as portals, BackOffice or document management systems.

We use the information that you have given us in order to fulfil our role as IT support engineers.

We may share relevant information with our Product Partners and Software Vendors if:

  • You have asked for an introduction
  • We provide services to you which we purchase from them.         

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We have your consent, which is inherent in your decision to work with us. You are able to remove your consent at any time. You can do this by ending your contract(s) with us.  There may be financial penalties for contracts ended prematurely.
  • We have a contractual obligation.
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored on our Servers, commensurate with our security policy, or in cloud services approved by us.

We keep your data for the period we are working together.  We will then dispose your information by removing it from our database and deleting any flat files.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@softwareintoaction.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@softwareintoaction.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk